Telesales

JOB DESCRIPTION

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company’s clientele.

RESPONSIBILITIES

  • Cold call people using a given phone directory to sell products or solicit donations

  • Answer incoming calls from prospective customers

  • Use scripts to provide information about product’s features, prices etc. and present their benefits

  • Ask pertinent questions to understand the customer’s requirements

  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs

  • Record the customer’s personal information accurately in a computer system

  • Deal with complaints or doubts to safeguard the company’s reputation

  • Go the “extra mile” to meet sales quota and facilitate future sales

  • Keep records of calls and sales and record useful information

QUALIFICATIONS

  • Proven experience as telemarketer or similar sales/customer service role

  • Proven track record of successfully meeting sales quotas preferably over the phone

  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

  • Excellent communication and presentation skills

  • Proficient in English

  • Skilled in negotiation and dealing with complaints

  • Persistent and results-oriented

  • Patient and able to handle customer rejection

  • High school diploma; BSc/Ba is a plus

Interested applicants, please send your resume to careers@ayannah.com with subject heading "Job Application - <Position>, <Last Name>, <First Name>". Kindly include an introduction/cover letter in your e-mail.